How to Respond to Negative Reviews [Examples + Templates] |

Best practices for managing negative reviews from start to resolution.

• Should You Respond To Reviews
  • Yelp Reviews and Ratings
  • Google My Business Reviews
• When Should You Remove Negative Reviews
  • Conflict of Interest
  • Fake, Inaccurate, of Off-Topic
  • Abusive Content
• 7 Tips For Responding To Negative Reviews
  • Acknowledge the Issue and Apologize
  • Empathize With The Customer
  • Avoid Confrontation Online
  • Provide Contact Info For Offline Support
  • Take Steps to Remedy The Situation
  • Respond to Reviews with Gratitude
  • Update Your Response with a Status
• Template For Responding to Negative Reviews
• Tips for Responding to Positive Reviews
• Respond to Your Reviews

 

Source: How to Respond to Negative Reviews [Examples + Templates] | Housecall Pro