The Social Media Life Cycle provides an insight into the stimuli that propels the process of converting content and conversations – via transactions – into recommendations. The real power of social media is found in earned media: according to Nielsen’s Global Trust in Advertising Report 2012 92% trust recommendations of friends and relatives. Followed by 70% that trust online reviews by other consumers. Although trust is important for any transaction, it is just one step in the social media life cycle.
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